1. 14 Days Money Back Guarantee
   

If after having received your order, you have changed your mind, or not satisfied, you may request to return the item(s) with in 14 days from the delivery date.

• Items must be in original condition with the product packaging, booklets/manuals, swing tags, labels and all other accessories included.
• The item(s) are NOT opened, used or damaged, and are in 100% re-saleable condition when we receive them back
• We only refund item price exclude postage and handling, for items under $100, a restocking fee of $7.95 per item returned, for item price $100 or more, a restocking fee of 10% of the item value will be deducted from the refund amount. This restocking fee is waived if you choose to take store credit instead of a refund
• If any of the money back guarantee requirements are not met, then the return may be rejected or re-evaluated.
  

Change of mind returns after 14days

• We will provide store credit of up to 50% of the item’s value less any restocking fee and deductions for missing components.
  

2. Standard Return Policy
   

Before returning item(s), first contact our Customer Service staff to obtain advice. You may return most items sold by E-Buy.net.au within 14 days from invoice date for store credit or refund of the ITEM PRICE

For returns initiated after 14 days from invoice date, E-Buy.net.au may, at our discretion, grant a credit of up to 50% of the item's value.

E-Buy.net.au is happy to exchange a product or provide a store credit, providing it is returned to us in its original condition, undamaged and unopened, including the original packaging. The customer must cover the freight charges for returning the item to the address nominated by E-Buy representative

Faulty items will, in most cases, require a Return Authorization to be issued so that they can be returned to E-Buy for repair or replacement. For items that cannot be repaired or replaced, exchange, store credit or refund of original order price will be offered.

All return requests must be lodged within 14 days of delivery, unless:

• The Product purchase from E-buy becomes defective after this period
• The issue is covered under common warranty conditions(i.e. manufacturing defect, not misuse or physical damage)
  

Refunds will be issued in the original form of payment used for purchase – unless special Circumstances prevent this, refund payment is rejected, or is other wise unavailable and alternate method must be used.

• The items to be returned must be posted to the address nominated by E-Buy within 14 days after the RA number has been issued. It is recommended that proof of postage date be obtained and sent with the returned parcel.
• Replacement products will only be shipped after the item in question has been received and case processed be E-Buy
• All returns must have an RA number.

Refunds

• To request a refund please do so when making applying for a Return Authorization (RA).

To apply for an RA number, visit E-buy and contact E-buy customer service via. Order Enquiry (My Account > Order History) or by the enquiry for in ‘Contact Us’ section, and state the relevant order details.

The item you wish to return explanation for requesting return

• All refunds will be issued in the original form of payment used for the original purchase – if the original method is unavailable, the refund recipient will be contacted to obtain details for alternative method
• To be eligible for refund due to reason of change of mind, or dissatisfaction (not faulty or defective), item(s) must be returned back to us in new, resalable condition with original packaging, complete with all accessories/components
• All rejected claims need to be collected (or reshipping arranged) by customer and a testing fee may be incurred. Incurred fees will have to be paid in full before item can be collected or delivered. Items not collected after 30 days will be disposed of or otherwise unavailable.
  

3. How to Return an Item

• To return an item you must first obtain a return authorization from a E-Buy.net.au Customer Service Representative. Before contacting us. Please have ready the following:

A) Order Number

B) Date of purchase

C) Detailed description of the problem

D) Photo of product that is damaged during transportation

• We will first evaluate your return request, may advise on possible solutions, and if acceptable we will issues you with a return authorization number. We will also provide you address details of where to send you return
• If Possible, please place the item you are returning back into the original E-Buy packing box that it arrived in
• Please ensure that your RA number is clearly displayed on the outside of the return parcel packaging. E-Buy will provide the address to which the parcel is to be sent.
  If return is sent via a COD service, prior arrangement must be made, otherwise the return parcel may be rejected, or sender must incur the COD freight charge (this may be deducted from the refund or credit value, or require a payment to be made to E-Buy).
  Also, please pack the item(s) appropriately - goods packaged without due care may render the return agreement null and void
• In most cases, only after the returned item(s) has been received, checked and tested will we be able to evaluate the case to advice on, or proceed with solution. This process usually takes 1-2 working weeks.

4.      Refund time frame

In most cases, returned item(s) are subject to checking, testing, processing and case evaluation procedures before the refund is approved. Once approved, you can expect your refund to be issued within 14 business days. We will notify you via email when your refund has been issued.

 

All refunds are issued in the original form of payment used for purchase. Once transfer is initiated by us, your refund will process and clear according to the time frame.  Established by your financial institutionIf you paid with a gift card, your refund will be issued in a form of store credit for use at E-Buy.

5.      Missing Goods

As we are a business that must rely on third-party postage and courier service providers, there may be occasional incidents such as incomplete deliveries, missing or stolen parcels, or damaged goods

We appeal for our customer's understanding and sincerely apologise for those who are affected by such incidents and the inconveniences they cause. We ask for our customer's patience and assistance as we negotiate on the matter with our delivery service providers and seek to gain a resolution for the problems

If the tracking log records the parcel as having been delivered, but is reported to have not been received by the correct recipient, then the case may be that identity fraud has occurred. We will seek information as to the delivery, such as signature or the courier's recollection of events, from the service provider. As part of the investigation of the matter, and the claims process with the service, we may request that the recipient scan & email or fax us a copy of their signature from an authority issued identification card.

If the order tracking is recorded as having been shipped, but you have not yet received your orders after 10 working days, please go to the E-Buy website to make an Order Enquiry via 'My Account' > 'Order History' or by visiting the 'Contact Us' section. When making the enquiry, please provide the order number and/or other relevant details.

6.      Damaged Goods

As we are a business that must rely on third-party postage and courier service providers, there may be occasional incidents such as incomplete deliveries, missing or stolen parcels, or damaged goods. We appeal for our customer's understanding and sincerely apologise for those who are affected by such incidents and the inconveniences they cause. We ask for our customer's patience and assistance as we negotiate on the matter with our delivery service providers and seek to gain a resolution for the problems.

In preparation, or in response, for the event that an item(s) of your order arrives damaged, please follow the instructions below:

• If delivered by a courier and damage is visible or otherwise apparent, please inform the courier at time of delivery
• Take clear quality digital photos of the damage
• Contact E-Buy Customer Service within 24 hours of delivery, stating order details, and a description of the damage. A E-Buy representative will respond, and advise the email address to which the digital photo files should be sent
• If delivered by an Australia Post service, please report the damage to the Post Office
• Below is a brief overview of the steps we need to take to solve this problem to give you a basic idea of what will happen.
• We report this problem to our carrier, and if eligible make a claim for compensation.
• Our carrier will open an investigation – depending up on the result of the investigation they will approve or reject our claim.
• If they approve the claim, or soundly confirm that it will be successful, we will be able to send a replacement product, or provide a refund.

Please be advised that the entire process may take more than two weeks.

7. Warranty Claims

• To know the length of warranty period for a particular product, please refer to the individual product page’s description and information section.
• E-Buy handles warranty repair or replacement for some products that we sell. such as products by certain brands like Omni and Base

Please note: As a basic outline to determine eligibility for warranty claim, the faults or defects must be due to bad workmanship or materials used during manufacturing (not due to operational errors, misuse, physical damage, etc)